Solutions Consultant

The Solutions Consultant is the customer-facing product expert at magicplan, responsible for onboarding and activation while shaping commercial outcomes. Your goal is to help customers quickly reach clear, measurable business value by embedding magicplan into their real-world restoration workflows.

This role operates within an evolving consultative PLG motion. While core activation goals are defined, many processes, success metrics, and prioritization rules are still being refined. You’ll also play a critical role in revenue influence by spotting expansion potential early (teams, locations, use cases), addressing adoption objections that block growth, and partnering with Growth Advisors to convert activation into renewals and expansion. This role requires comfort making tradeoffs, prioritizing impact, and confidently declining lower-signal requests to protect scalability and prioritize the accounts and motions most likely to drive revenue.

• Customer Orientation & Qualification: Lead technical orientations for newly qualified accounts, partnering with Customer Growth Advisors to ensure a smooth transition from qualification to activation while validating success outcomes, key stakeholders, and early growth signals.
  

• Activation & Value Realization: Design, test, and iterate activation paths during the first 90 days, creating repeatable workflows that help customers embed magicplan into daily operations and realize measurable business value.

• Prioritization & Tradeoffs: Actively prioritize high-impact accounts in partnership with Growth Advisors and your manager, making clear tradeoffs and confidently declining lower-impact requests to support scalable growth.

• Technical Expertise & Enablement: Provide technical onboarding, targeted training, and ad-hoc consultation for mature or at-risk accounts, translating product capabilities into practical, industry-relevant workflows. It's important to stay informed about the Restoration industry in order to do this well. You’ll navigate common adoption friction by addressing concerns, reinforcing value, and maintaining forward momentum.
  

• Feedback & System Improvement: Deliver structured, actionable feedback to the Solutions Consulting Manager and Product team, helping convert customer learnings into clearer activation paths and more scalable product experiences. 

At magicplan, we believe restoration work runs best when the field and the office stay connected. We’re building a complete, easy-to-use system that helps teams capture what’s happening on-site and turn it into clear scopes, documentation, estimates, and approvals - all without the extra steps.

Today, thousands of restoration teams rely on magicplan to keep jobs moving, cut down delays, and stay organized. By making field data usable the moment it’s captured, we give pros the clarity they need to focus on what matters most - getting the work done right.

As part of our continued success in North America, we're looking for a Solutions Consultant to join our team.

Although we are looking for a passionate, purpose-driven individual rather than a 100% match of the job description, there is an important skill set for this role.

• 3+ years of experience in SaaS as a Solutions Consultant, Implementation Specialist, Technical or Consultative Sales, or similar roles, with a track record of activating customers and influencing retention and/or expansion outcomes

• You naturally spot and communicate growth signals (additional teams, workflows, locations, use cases), and you partner effectively with Growth Advisors to turn early wins into next-step recommendations.

• You have (or are eager to gain) deep knowledge of the restoration industry, allowing you to anchor magicplan’s value to real-world efficiency gains.

• Strong technical aptitude, with the ability to translate product capabilities into real business value.

• Confident communicator, comfortable leading customer calls, orientations, and training sessions.

• Collaborative by default, able to work closely with Growth Advisors, Product, and your manager in an evolving GTM environment.

• Demonstrated comfort operating in ambiguity - able to make sound prioritization decisions with incomplete data and help define “what good looks like” as processes evolve.

• Highly organized, able to manage competing priorities while focusing on highest-impact work.

• Bachelor’s Degree or equivalent experience/qualification required – we encourage applications from all fields of study.

• Experience with CRM and remote communication tools (e.g. HubSpot, Aircall, Google Suite, Slack, ClickUp).

We at magicplan believe in teamwork, fun, simple solutions, and, most importantly, our people!

• Competitive Compensation – Your expertise is rewarded with a solid base salary, plus eligibility for bonus and commission opportunities.

• 401k with employer match - To help you build long-term security

• Comprehensive health coverage - Medical, dental, and vision insurance with part of the cost covered by the company.

• Great Work-Life Balance - Juggling career, family, and social life should not be challenging.

• Holidays / PTO - 20 vacation days on top of 11 federal holidays.

• Flexibility & Autonomy – Work in a remote, async-friendly culture that values ownership and trust over constant supervision.

• Learning & Development – Dedicated time and budget to invest in your personal and professional growth.

magicplan is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note, this position is open only to candidates authorized to work in the United States or Canada since it does not include sponsorship of any kind. 

Join our team and help us rethink the future of the restoration industry!